Shipping & Returns

 

Shipping  

Holiday 2024 Shipping Deadlines: For delivery by December 24th, please note the following deadlines:

Ground: order by 12/14 at 1 PM PST
Two Day Air: order by 12/19 at 1 PM PST
Next Day Air: order by 12/20 at 1 PM PST
International: order by 12/9 at 1 PM PST
Custom Embroidery orders must be placed by 12/6 to receive by 12/24

We aim to fulfill all orders within 3 business days for orders placed by 1pm PST, excluding Holidays and weekends. A shipping confirmation will be sent when your order has shipped. Please note that we do not ship to P.O. Boxes. 

We offer FREE GROUND SHIPPING for orders over $100, and free returns for all orders within the 48 contiguous states. Two day shipping service is available to the contiguous United States for $20 and Overnight service for $35.

Please note orders with customization can take an additional 30 days to fulfill.

We are not responsible for stolen packages or packages that are lost or damaged in transit.

 

Returns

Holiday 2024 Return Policy: Orders placed between 11/11 and 12/24 will be eligible to return by January 10, 2025 or 30 days after purchase, whichever is later.

If for any reason you are unhappy with your purchase you can return or exchange items within 30 days of purchase.

If you need to make a return please click the "Returns + Exchanges" link at the bottom of our homepage or copy and paste https://returns.thisisthegreat.com/ into your web browser.

Any items that are returned must be new, unworn, and have all garment tags attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. Returns of swimwear will only be accepted with intact original tags and protective liners. Please ship your swimwear back in its reusable silicone pouch. Refunds can be made in the original form of payment, or as a gift card for store credit. Please note that shipping and handling charges are non-refundable as well as import taxes or duties incurred on the original shipment or return process (with the exception of California State sales tax). 

You can also use a carrier of your choice; however, we highly recommend using a provider with a tracking service (FedEx, UPS, or USPS). We are not responsible for returns lost or damaged in transit. 

International customers are able to return their items for a flat rate fee of $15 USD.

Click here for returns outside of the U.S.A. 

All items marked FINAL SALE cannot be exchanged or returned at any time. Custom embroidered items are FINAL SALE.

 

Exchanges

If you need to make an exchange please click the "Returns + Exchanges" link at the bottom of our homepage or copy and paste https://returns.thisisthegreat.com/ into your web browser. Select the items that you would like to exchange and proceed to the next screen. 

Please note that we cannot process an exchange for international orders. If you would like to exchange an order placed internationally please return the original purchase using the carrier of your choice, and place a new order.

We reserve the right to reject any return/exchange that does not comply with the return policy requirements stated above.
 
Please be advised that any exchanges may require additional tax/duty for import to delivery destinations outside the US. 

For any questions please contact customer service at orders@thisisthegreat.com. Standard business hours are Monday - Friday from 10am to 5pm PST.

 

International Orders

For information about shipping, returns, or support with an international order, please click here.