If you need to make a return please click the "Returns + Exchanges" link at the bottom of our homepage or copy and paste thegreat.returnly.com into your web browser.
Any items that are returned must be new, unworn, and have all garment tags attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. Refunds will be made in the same form of payment as the original purchase. Please note that shipping and handling charges are non-refundable as well as import taxes or duties incurred in the original shipment or return process (with the exception of California State sales tax).
If you choose to use our provided shipping label, $10 in return shipping charges will be deducted from your refund. You can also use a carrier of your choice; however, we highly recommend using a provide with a tracking service (FedEx, UPS, or USPS). We are not responsible for returns lost in transit.
Items must be received at our warehouse within 30 days of exchange approval date. All items marked FINAL SALE cannot be exchanged or returned at any time.
If you need to make an exchange please click the "Returns + Exchanges" link at the bottom of our homepage or copy and paste thegreat.returnly.com into your web browser. Select the items that you would like to exchange and proceed to the next screen. When you receive your return estimate, check the box to initiate an exchange. The $10 return shipping fee will be refunded for exchanges.
If you need assistance exchanging an item please email firstname.lastname@example.org. Items must be received at our warehouse within 30 days of exchange approval date.
We reserve the right to reject any return/exchange that does not comply with the return policy requirements stated above.
Please be advised that any exchanges may require additional tax/duty for import to delivery destinations outside the US.
For any questions please contact customer service at email@example.com. Standard business hours are Monday - Friday from 10am to 5pm PST.
We ship orders Monday - Friday, excluding U.S public holidays.
The below shipping services are available for U.S orders. All orders are shipped using UPS and are processed within 2 business days. Overnight orders must be received before 12pm PST to be shipped same day.
Free Shipping - Orders $250 or greater
UPS Ground Shipping - $10
UPS 3 Day Select - $20
UPS 2 Day Air - $25
UPS Overnight - $35
Hawaii, Alaska, and Puerto Rico
Free Shipping - Orders $500 or greater
UPS Ground Shipping - $20
UPS Overnight - $45
We use iGlobal to ship internationally using UPS. Upon arriving on the website, please choose your shipping location from the pop up. You will then be able to check out in your local currency, pay for select international shipping services, and choose whether to pay for your duties and taxes at checkout or when you receive your shipment. If you find that you are not shopping in your local currency at checkout, simply click on the flag at the bottom of the website.
We are happy to honor requests for price adjustment if the merchandise was purchased at full price and marked down within 7 days of order placement. Requests should be submitted to firstname.lastname@example.org. Please include your order number and items in question and a customer service person will get back to you to process a refund on the difference.
For wholesale sales inquiries please contact the below:
East Coast & International: email@example.com
West Coast: firstname.lastname@example.org
For press inquiries please contact email@example.com