SHIPPING

All shipments are shipped requiring signature.  If you want to waive signature requirement, please contact us at steven@thisisthegreat.com  Shipments sent with signature waived are released at the risk of the customer.

US Domestic

We make shipments Monday - Friday. Unless otherwise specified web orders are shipped using FedEx ground service. Free shipping is available on orders of $250 or more. FedEx overnight shipping is available on orders received before 12 noon PST and will be charged standard metered rates.

Canada  

We ship Fed Ex International Economy to Canada zone 1 ($40), zone 2 ($50). Import duties and taxes not included in flat rate. Orders must include phone number & email address.

Other countries

Fed Ex International Economy to United Kingdom, France, Denmark, Sweden, Norway, The Netherlands, Germany, Switzerland, Austria, Japan, South Korea, Australia, New Zealand ($60 flat rate). Import duties and taxes not included in flat rate. Orders must include phone number & email address. We ship using Fed Ex.

RETURNS & EXCHANGES

If you are looking to make a return please use the back button on your browser and find the "returns + exchanges" link at the bottom of our store page.  If you experience difficulty copy and paste the below:

thereat.returnly.com

Please remember that all items should be returned new, unused, and with all garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. Refunds can only be made in the same form as the original purchase. Please note that shipping and handling charges are non-refundable as well as import taxes or duties incurred in the original shipment or return process (with the exception of California State sales tax).

All items marked FINAL SALE cannot be exchanged or returned at any time.

Making an exchange

If you need assistance exchanging an item for another size or color of the original item purchased please email db@thisisthegreat.com. Once an exchange authorization has been received, proceed with the following procedure:

  • FINAL SALE items are not eligible for exchange.
  • Please ensure that items are securely packed and sealed in an appropriate shipping box.
  • Items must be received at our warehouse within 21 days of exchange approval date.

Upon request we can issue an exchange label.  Please ship item for exchange within 7 days of exchange approval.  If you choose to use a courier other than FedEx, please make sure to use a courier service with tracking capability (USPS, UPS) and ship to:

The Great. Exchanges
508 S. San Vicente Blvd
Los Angeles, CA 90048

We reserve the right to reject any return/exchange that does not comply with the return policy requirements stated above.
 
Please be advised that any exchanges may require additional tax/duty for import to delivery destinations outside the US.

For any questions about this policy and procedure, please contact customer service at db@thisisthegreat.com. Standard business hours are Monday - Friday from 10am to 5pm PST.

Price Adjustments

We are happy to honor requests for price adjustment if the merchandise was purchased at full price and marked down within 7 days of order placement. Requests should be submitted to db@thisisthegreat.com.  Please include your order number and items in question and a customer service person will get back to you to process a refund on the difference.