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Shipping Updates

Due to COVID-19 please expect a slight delay in shipping. We are continuing to ship all online orders, however for the safety of our team order processing may take longer than normal. We are unable to offer expedited shipping service at this time, but ground shipping is free for orders over $50 and returns are free of charge. We are working to fulfill all orders within 7-10 days. Orders with embroidery can take up to an additional 7 days. We truly appreciate your continued support during this time! 

Locations
We are working to re-open THE GREAT. on. Melrose, and look forward to seeing you soon.

Visit us at our store location:
8575 Melrose Avenue, West Hollywood CA 90069
424.302.0558

We are open Monday - Saturday 10 am - 6 pm and Sunday 11 am - 5 pm

Returns

If for any reason you are unhappy with your purchase you can return or exchange items within 30 days of purchase. If you need to make a return please click the "Returns + Exchanges" link at the bottom of our homepage or copy and paste https://returns.thisisthegreat.com/ into your web browser.

Any items that are returned must be new, unworn, and have all garment tags attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. Refunds can be made in the original form of payment, or as a gift card for store credit. Please note that shipping and handling charges are non-refundable as well as import taxes or duties incurred on the original shipment or return process (with the exception of California State sales tax). Please note any items that are purchased as a set can only be returned as a set. We can not issue refunds or exchanges for single items purchased as a set.

You can also use a carrier of your choice; however, we highly recommend using a provider with a tracking service (FedEx, UPS, or USPS). We are not responsible for returns lost in transit. 

Please note that we can not provide a return label for international orders.

All items marked FINAL SALE cannot be exchanged or returned at any time. 

Exchanges

If you need to make an exchange please click the "Returns + Exchanges" link at the bottom of our homepage or copy and paste https://returns.thisisthegreat.com/ into your web browser. Select the items that you would like to exchange and proceed to the next screen. 

Please note that we cannot process an exchange for international orders. If you would like to exchange an order placed internationally please return the original purchase using the carrier of your choice, and place a new order.

We reserve the right to reject any return/exchange that does not comply with the return policy requirements stated above.
 
Please be advised that any exchanges may require additional tax/duty for import to delivery destinations outside the US. 

For any questions please contact customer service at orders@thisisthegreat.com. Standard business hours are Monday - Friday from 10am to 5pm PST.

You can also contact us via phone 323.852.3522

Shipping 

US Domestic

We ship orders Monday - Friday, excluding U.S public holidays.

The below shipping services are available for U.S orders. All orders are shipped using UPS and are processed within 2 business days. Overnight orders must be received before 12pm PST to be shipped same day.

Free Shipping - Orders $50 or greater

UPS Ground Shipping - Free

UPS 3 Day Select - $20

UPS 2 Day Air - $25

UPS Overnight - $35

Hawaii, Alaska, and Puerto Rico

Free Shipping - Orders $500 or greater

UPS Ground Shipping - $20

UPS Overnight - $45

 

International  

We ship internationally to most countries. At checkout you will have the option to ship using UPS Express, UPS Expedited, or UPS Saver. You will also have the option to include duties and taxes in your total, or pay your duties and taxes when you receive your order. 

Price Adjustments

We are happy to honor requests for price adjustment if the merchandise was purchased at full price and marked down within 7 days of order placement. Requests should be submitted to orders@thisisthegreat.com.  Please include your order number and items in question and a customer service person will get back to you to process a refund on the difference.

Size Chart

Please use the chart below to find your size. If you have any questions feel free to email hello@thisisthegreat.com

Contact Information

For wholesale sales inquiries please contact the below:

East Coast & International: carolyn@findingsinc.com
West Coast: stacie@findingsinc.com

For press inquiries please contact ashley@thisisthegreat.com

We are always looking for GREAT people to join our team. Please email your resume and cover letter to careers@thisisthegreat.com 

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