Shipping Updates Due to COVID-19
Visit us at our new store location:
8575 Melrose Avenue, West Hollywood CA 90069
We are open Monday - Saturday 10 am - 6 pm and Sunday 11 am - 5 pm
If for any reason you are unhappy with your purchase you can return or exchange items within 30 days of purchase. If you need to make a return please click the "Returns + Exchanges" link at the bottom of our homepage or copy and paste https://returns.thisisthegreat.com/ into your web browser.
Any items that are returned must be new, unworn, and have all garment tags attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. Refunds can be made in the original form of payment, or as a gift card for store credit. Please note that shipping and handling charges are non-refundable as well as import taxes or duties incurred on the original shipment or return process (with the exception of California State sales tax).
If you choose to use our provided shipping label for a refund return, $10 in return shipping charges will be deducted from your refund. There is no return label fee for exchanges or returns for store credit. You can also use a carrier of your choice; however, we highly recommend using a provider with a tracking service (FedEx, UPS, or USPS). We are not responsible for returns lost in transit.
Please note that we can not provide a return label for international orders.
All items marked FINAL SALE cannot be exchanged or returned at any time.
If you need to make an exchange please click the "Returns + Exchanges" link at the bottom of our homepage or copy and paste https://returns.thisisthegreat.com/ into your web browser. Select the items that you would like to exchange and proceed to the next screen.
Please note that we cannot process an exchange for international orders. If you would like to exchange an order placed internationally please return the original purchase using the carrier of your choice, and place a new order.
We reserve the right to reject any return/exchange that does not comply with the return policy requirements stated above.
Please be advised that any exchanges may require additional tax/duty for import to delivery destinations outside the US.
For any questions please contact customer service at firstname.lastname@example.org. Standard business hours are Monday - Friday from 10am to 5pm PST.
You can also contact us via phone 323.852.3522
We ship orders Monday - Friday, excluding U.S public holidays.
The below shipping services are available for U.S orders. All orders are shipped using UPS and are processed within 2 business days. Overnight orders must be received before 12pm PST to be shipped same day.
Free Shipping - Orders $250 or greater
UPS Ground Shipping - Free
UPS 3 Day Select - $20
UPS 2 Day Air - $25
UPS Overnight - $35
Hawaii, Alaska, and Puerto Rico
Free Shipping - Orders $500 or greater
UPS Ground Shipping - $20
UPS Overnight - $45
We ship internationally to most countries. At checkout you will have the option to ship using UPS Express, UPS Expedited, or UPS Saver. You will also have the option to include duties and taxes in your total, or pay your duties and taxes when you receive your order.
We are happy to honor requests for price adjustment if the merchandise was purchased at full price and marked down within 7 days of order placement. Requests should be submitted to email@example.com. Please include your order number and items in question and a customer service person will get back to you to process a refund on the difference.
Please use the chart below to find your size. If you have any questions feel free to email firstname.lastname@example.org
For wholesale sales inquiries please contact the below:
East Coast & International: email@example.com
West Coast: firstname.lastname@example.org
For press inquiries please contact email@example.com
We are always looking for GREAT people to join our team. Please email your resume and cover letter to firstname.lastname@example.org