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Contact Information

For wholesale sales inquiries please contact the below:

East Coast & International: carolyn@findingsinc.com
West Coast: stacie@findingsinc.com

For press inquiries please contact ashley@thisisthegreat.com

SHIPPING

Holiday Hours: Our office will be closed on the below dates during the holidays and will not be shipping orders. Orders will be processed on the following business day.

Thanksgiving Thursday November 24th
Friday November 25th
December 23rd - December 31st

US Domestic

We make shipments Monday - Friday. Unless otherwise specified web orders are shipped using UPS ground service within 2 business days. Free shipping is available on orders of $250 or more. UPS overnight shipping is available on orders received before 12 noon PST and will be charged standard metered rates.

Canada  

We ship Fed Ex International Economy to Canada zone 1 ($40), zone 2 ($50). Import duties and taxes not included in flat rate. Orders must include phone number & email address.

Other countries

UPS Worldwide Expedited to United Kingdom, France, Denmark, Sweden, Norway, The Netherlands, Germany, Switzerland, Austria, Japan, South Korea, Australia, New Zealand ($60 flat rate). Import duties and taxes not included in flat rate. Orders must include phone number & email address. We ship using UPS.

Returns

Holiday Return Policy: We have an extended return window for the holiday season. Any eligible purchases made between November 20th and December 24th can be returned or exchanged until January 12, 2018. Final Sale items are not eligible for return or exchange at any time. All items must be new, unworn, and have all tags attached to be returned or exchanged.

If you need to make a return please click the "Returns + Exchanges" link at the bottom of our homepage or copy and paste thegreat.returnly.com into your web browser.

Any items that are returned must be new, unworn, and have all garment tags attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. Refunds will be made in the same form of payment as the original purchase. Please note that shipping and handling charges are non-refundable as well as import taxes or duties incurred in the original shipment or return process (with the exception of California State sales tax).

If you choose to use our provided shipping label, $10 in return shipping charges will be deducted from your refund. You can also use a carrier of your choice; however, we highly recommend using a provide with a tracking service (FedEx, UPS, or USPS). We are not responsible for returns lost in transit. 

Items must be received at our warehouse within 30 days of exchange approval date.  All items marked FINAL SALE cannot be exchanged or returned at any time. 

Exchanges

If you need to make an exchange please click the "Returns + Exchanges" link at the bottom of our homepage or copy and paste thegreat.returnly.com into your web browser. Select the items that you would like to exchange and proceed to the next screen. When you receive your return estimate, check the box to initiate an exchange. The $10 return shipping fee will be refunded for exchanges.

If you need assistance exchanging an item please email orders@thisisthegreat.com. Items must be received at our warehouse within 30 days of exchange approval date.

We reserve the right to reject any return/exchange that does not comply with the return policy requirements stated above.
 
Please be advised that any exchanges may require additional tax/duty for import to delivery destinations outside the US. 

For any questions please contact customer service at orders@thisisthegreat.com. Standard business hours are Monday - Friday from 10am to 5pm PST.

 

Price Adjustments

We are happy to honor requests for price adjustment if the merchandise was purchased at full price and marked down within 7 days of order placement. Requests should be submitted to db@thisisthegreat.com.  Please include your order number and items in question and a customer service person will get back to you to process a refund on the difference.