Once your order has been processed, you will receive a shipment notification with tracking number. From here you can track the progress of your order. Please allow up to 24 hours for tracking updates to appear.

If you need to cancel an order and it has not yet shipped, please reach out to  orders@thisisthegreat.com as soon as possible. While we cannot guarantee we will be able to cancel the order, we will do our best to accommodate. Please note we cannot change or cancel any Final Sale or Customization orders.

Unfortunately, we are not able to accommodate any price adjustments.

At this time, we do not offer gift wrapping online, but a gift message can be added at the time of checkout. 

Once your order has been processed, you will receive a shipment notification with UPS tracking #. From here you can track the progress of your order.

If you need to cancel an order and it has not yet shipped, please reach out to  orders@thisisthegreat.com as soon as possible. While we cannot guarantee we will be able to cancel the order, we will do our best to accommodate. 

We do not offer price adjustments. 

At this time, we do not offer gift wrapping, but a gift message can be added at the time of checkout. 

If you received a damaged, wrong or are missing an item please email us at orders@thisisthegreat.com and we will help resolve the issue for you. Alternatively, you can use our returns portal{link} to exchange for the correct item. Please make sure to select ‘received wrong item’ or ‘damaged’ for the return reason. To view our full return policy click HERE{link}. 

The split on the left cuff is an intentional part of the design! Every College Sweatshirt. is going to have this signature rip to add to its beloved vintage charm. 

Only one discount codecan be used per order. Multiple discount codes cannot be combined.

If you received a damaged, wrong or are missing an item please email us at orders@thisisthegreat.com and we will help resolve the issue for you. Alternatively, you can use our returns portal{link} to exchange for the correct item. Please make sure to select ‘received wrong item’ or ‘damaged’ for the return reason. To view our full return policy click HERE{link}. 

The split on the left cuff is an intentional part of the design! Each one is going to have this signature rip to add to its beloved vintage charm. 

We aim to fulfill all orders within 3 business days if placed by 1pm PST.  Our team does their best to process orders placed with expedited shipping same day if placed by 1pm PST. You will receive an email notification with tracking information once your order has shipped.

Please note custom embroidery orders take 14-21 business days to ship. Choosing expedited shipping at checkout on custom embroidery orders does not expedite this processing time. Your item will be shipped with your selected shipping method once your order is complete.

Custom embroidery takes 14-21 business days to be completed and ship.  All custom orders are FINAL SALE. Chainstitch embroidery is one of a kind and done by hand.  Exact size, style and font varies. Currently, we are only able to accommodate chain stitching of up to 10 characters in one location. Please note that punctuation counts as a character. 

Choosing expedited shipping at checkout on custom embroidery orders does not expedite this processing time. Your item will be shipped with your selected shipping method once your order is complete.

We aim to fulfill all orders within 3 business days if placed by 2pm PST.  Our team does their best to process orders placed with expedited shipping same day if placed by 1pm. You will receive an email notification with tracking information once your order has shipped.

Please note custom embroidery shipping will differ and is noted as such on the product page. 

Custom embroidery takes 14-21 business days to be completed and ship.  All custom orders are FINAL SALE. Chainstitch embroidery is one of a kind and done by hand.  Exact size, style and font varies. Currently, we are only able to accommodate chain stitching of up to 10 characters in one location. Please note that punctuation counts as a character. 

If for any reason you are unhappy with your purchase you can return or exchange items within 30 days of purchase.

Any items that are returned must be new, unworn, and have all garment tags attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. Returns of swimwear will only be accepted with intact original tags and protective liners. Please ship your swimwear back in its reusable silicone pouch. Refunds can be made in the original form of payment, or as a gift card for store credit. Please note that shipping and handling charges are non-refundable as well as import taxes or duties incurred on the original shipment or return process (with the exception of California State sales tax).

You can also use a carrier of your choice; however, we highly recommend using a provider with a tracking service (FedEx, UPS, or USPS). We are not responsible for returns lost or damaged in transit.

International customers are able to return their items for a flat rate fee of $15.

All items marked FINAL SALE cannot be exchanged or returned at any time. Custom embroidered items are FINAL SALE.

To start a US Return click HERE{link}. To start an International Return click HERE {link}. You will need your order # to access the order information. 

We DO NOT accept the return of Final sale items. items marked FINAL SALE at time or purchase cannot be returned or exchanged at any time. 

Once your return has been delivered to our warehouse it may take up to 7 business days for your package to be processed and refunded. Once the refund has been issued you will receive an email notification. Most refunds take 5-7 business days to post to your account, but this may differ depending on your banking institution. 

Unfortunately, we are not able to accept any returns outside the 30 day window.

Yes! Any online purchase can be returned or exchanged at any of THE GREAT. Store Locations. Find a store near you HERE{link}

To ensure a quick returns process and eliminate any confusion, we ask that each order is shipped back separately with its own RMA.

To exchange a gift, click HERE{link} 

We are not able to accept returns for items purchased at a different retailer. We recommend reaching out the retailer where the item was purchased directly.

If for any reason you are unhappy with your purchase, you can return or exchange items for free within 30 days of delivery. To view our full return policy click HERE{link}. 

To start a US Return click HERE{link}. To start an International Return click HERE {link}. You will need your order # to access the order information. 

We DO NOT accept the return of Final sale items. items marked FINAL SALE at time or purchase cannot be returned or exchanged at any time. 

Once your return has been delivered to our warehouse it may take up to 7 business days for your package to be processed and refunded. Once the refund has been issued you will receive an email notification. Most refunds take 5-7 business days to post to your account, but this may differ depending on your banking institution. 

Unfortunately, we are not able to accept any returns outside the 30 day window.

Yes! Any online purchase can be returned or exchanged at any of THE GREAT. Store Locations. 

To ensure a quick returns process and eliminate any confusion, we ask that each order is shipped back separately with its own RMA.

To exchange a gift, click HERE{link} 

We are not able to accept returns for items purchased at a different retailer. We recommend reaching out the retailer where the item was purchased directly.